Arrivals and departures:
Upon being welcomed by our attendants you will be asked to show your picture ID and provide a credit card imprint. After those quick formalities, you will be taken an a short tour of the premises, making you feel at home right away. Information materials about the inn, Chatham and the region are removed from all rooms according to Public Health Orders. You will find a disinfected map of Chatham in your room, however. All other informational materials are available at the Reception Desk.
Upon departure, you can just drop off the key into the glass container (filled with disinfection liquid) at the front desk. Your invoice is already in your email, showing all charges and the processed final balance. If you prefer, please check with the front desk attendant anytime you want to look over your bill or contact us anytime after your safe departure.
Your luggage will be brought from your car to your room (or vice versa upon your departure) by our strong young attendants.
Please, you must let us know if you’d like us to service your room during your stay. Otherwise our staff is not permitted to enter your room. We will always
apply best practices and are happy to remake your bed, change your linens, clean your bathroom, change your towels and vacuum the room. Please also note that we cannot touch any of your personal belongings.
Contrary to past years the complimentary coffee stations and the early afternoon tea and cake display in the lounge will not be set up for self service. Instead we will serve it to your table upon request.
Nor will you find the ice cube vendor available; please bring your ice bucket into the lounge and we fill it up promptly.
For the same health concerns the common room with its computer station, library as well as the ironing room are not available. All needs in these respects will be gladly provided upon request.